+ Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. + Locates products in other stores or online if unavailable in the store. + Engages with omni-channel solutions to enhance customer engagement/experience. + Builds relationships with customers provides authentic closure of customer interaction and builds and fosters relationships. + Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. + Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. + Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. + Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Resolves customer issues and answers questions to ensure a positive customer experience. + Engages customers by greeting them and offering assistance with products and services. Oversees and maintains overall beauty department standards. Models and delivers a distinctive and delightful customer experience. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner gives impartial, personalized, expertise and advice regardless of brand and budget.ĭemonstrates a passion for beauty and provides inspirational beauty knowledge and know-how.
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